Joint Base San Antonio - Randolph

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Welcome to the


Due to the increased Health Protection Condition on JBSA Randolph, we are only seeing mission essential customers on an emergency basis until further notice. We apologize for the inconvenience this had caused, however our number one mission is the health and safety of our customers and technicians.

Emergency Qualifications:

      1. Initial DEERS Enrollment and issuance of ID card, and Lost/Stolen retiree and dependent ID cards.

      2. Initial CAC Issue

      3. Expired CACs

Note: At this time medical is accepting expired ID Cards

Note: Initial or Lost/Stolen Dependent and Retiree renewals can be accomplished online at

Please note: IDs that expired after 01 Jan 2020 will remain valid until 30 Sep 2020, and will not be re-accomplished at this time.

For questions please call 210-652-3036 Option # 1

Use this service to check-in ahead of time and save a place in line!  After you use this service to check-in, your place in line will be held only for a period of 30 minutes, so be sure to use the Check-In Kiosk on arrival to let us know when you're here.

If you'd like to know how busy we are today, use the button below to see today's average wait times.